If you receive an item which is damaged, please contact us immediately. Before your parcel leaves our warehouse, it is fully checked and controlled by our packing team. If your item is faulty (i.e. received damaged or manufacturing fault), we can offer alternatives such as an exchange.
All returns should be sent back to us in their original packaging provided (regardless if the box is damaged by opening). You have 14 days from receipt of order to request your return. Returns outside the 14-day window will not be accepted.
Instructions for returns will be included in your package when you receive it and are outlined below:
- Should an item not be to your liking, or you wish to exchange it for another colour or size, you will need to complete the returns form enclosed within your package
- Seal the package to ensure that it cannot be opened in transit
- Send the package back to us at the address listed on the returns form
The item(s) should be returned unworn and in perfect condition, with all tags still attached and any additional items such as kit bags included. Returns that are damaged, soiled or returned without their original labels and additional items may not be accepted and may be sent back to the customer.
Where provided, any packaging such as authenticity cards, kit bags and tags should be included in your return.